Elevated Error Rate for MMS Messages

Incident Report for Clearly IP

Resolved

This incident has been resolved.

Posted Feb 17, 2023 - 18:41 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 17, 2023 - 18:06 CST

Identified

The issue has been identified and is affecting a small number of MMS message. The team is working with our upstream providers on a resolution

Posted Feb 17, 2023 - 16:25 CST

Investigating

The team is seeing an elevated error rate for MMS messages and is currently investigating.

Posted Feb 17, 2023 - 15:24 CST

This incident affected: SIP Trunking (SMS API).