Issues with Grandstream devices with XCast Labs
Monitoring - We have implemented a fix. If you are still having issues with your devices, please contact us by emailing supportcenter@clearlyip.com and we can assist you further.
Apr 04, 2026 - 19:01 CDT
Investigating - We are seeing issues with provisioning and registration of some Grandstream devices. The team is actively reviewing the situation
Apr 03, 2026 - 15:32 CDT
Uptime over the past 90 days. View historical uptime.
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
US Central Operational
90 days ago
100.0 % uptime
Today
US East Operational
90 days ago
100.0 % uptime
Today
CA East Operational
90 days ago
100.0 % uptime
Today
Store Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
Radio Operational
90 days ago
100.0 % uptime
Today
SendFax.to Operational
90 days ago
100.0 % uptime
Today
Fax Service Operational
90 days ago
100.0 % uptime
Today
Sendfax.to API Operational
90 days ago
100.0 % uptime
Today
Clearly Anywhere Operational
90 days ago
100.0 % uptime
Today
Mobile API Operational
90 days ago
100.0 % uptime
Today
Clearly Devices Operational
90 days ago
100.0 % uptime
Today
Redirect Server Operational
90 days ago
100.0 % uptime
Today
Cloud Device Manager Operational
90 days ago
100.0 % uptime
Today
Mirror Operational
90 days ago
100.0 % uptime
Today
Mirror Admin Portal Operational
90 days ago
100.0 % uptime
Today
Mirror Servers Operational
90 days ago
100.0 % uptime
Today
Hosting Operational
90 days ago
100.0 % uptime
Today
Hosted PBX Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
CloudPBX Operational
90 days ago
99.99 % uptime
Today
Clearly Cloud Canada Operational
90 days ago
99.98 % uptime
Today
Clearly Cloud USA - w Operational
90 days ago
100.0 % uptime
Today
Clearly Cloud USA - r Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
ComXChange API Operational
90 days ago
100.0 % uptime
Today
Cloud Devices API Operational
90 days ago
100.0 % uptime
Today
Unity API Operational
90 days ago
100.0 % uptime
Today
XCast Labs Operational
90 days ago
100.0 % uptime
Today
Hosted PBX Operational
90 days ago
100.0 % uptime
Today
Residential Service Operational
90 days ago
100.0 % uptime
Today
Trunking Operational
90 days ago
100.0 % uptime
Today
Auto Provisioning Operational
90 days ago
100.0 % uptime
Today
Integrated Back Office Operational
90 days ago
100.0 % uptime
Today
Pulsar360 Operational
90 days ago
100.0 % uptime
Today
Inbound/Outbound Calls Operational
90 days ago
100.0 % uptime
Today
Fax Services Operational
90 days ago
100.0 % uptime
Today
PBXPro Multi-tenant Solution Operational
90 days ago
100.0 % uptime
Today
MS Teams Connector Operational
90 days ago
100.0 % uptime
Today
Dedicated VM PBX Hosts Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 13, 2026

No incidents reported today.

Apr 12, 2026

No incidents reported.

Apr 11, 2026
Scheduled Database Maintenance for XCast Hosted Residential Platform
Completed - The scheduled maintenance has been completed.
Apr 11, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 23:00 CDT
Scheduled - We will be performing scheduled maintenance to the databases of our Hosted Residential platform to help improve database performance.
Apr 8, 12:52 CDT
Apr 10, 2026
Apr 9, 2026
Scheduled Maintenance for Clearly Cloud USA - r and PBXPro
Completed - The scheduled maintenance has been completed.
Apr 9, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 21:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time. During this maintenance event you may notice a brief disruption in call processing and BLFs.
Apr 9, 15:16 CDT
Apr 8, 2026
US Mountain Infrastructure - Minor Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 8, 22:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 21:30 CDT
Scheduled - Infrastructure Engineering will be performing minor maintenance to border network elements within the US Mountain region facilities. There is no expected impact to services.
Apr 7, 20:17 CDT
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

Unresolved incident: Issues with Grandstream devices with XCast Labs.

Apr 3, 2026
Apr 2, 2026
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 21:00 CDT
Scheduled - We will be performing database maintenance during this time
Apr 2, 18:55 CDT
Data Maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 21:00 CDT
Scheduled - We will be performing maintenance on provisioning data utilized by all regions. There is no expected impact to currently active services. However, provisioning changes such as new telephone number orders, changes to incoming call routing, etc. may experience a delay of up to an hour in propagating to our switching platforms.
Apr 1, 16:47 CDT
Apr 1, 2026
Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

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